FAQS
Do you accept consignments?
We do accept a very limited number of local consignments. Please email us at [email protected] for more information or additional questions.
What name brands of clothing & accessories do you carry?
Some of the name brands we carry are: American Eagle, Abercrombie & Fitch, Hollister, Gap, Express, J Crew, Old Navy, Simply Vera, Lucky, Apt 9, Chaps, Disney, Aeropostale, Justice, Coach, Michael Kors, Victoria’s Secret, White House Black Market, OshKosh, Nike, Under Armour, and so much more!
How often do you add new items to the site?
We add new items weekly so check back often!
What clothing sizes do you offer?
We try our best to have a selection of all sizes but depending on available inventory, certain sizes may be limited.
Do you only sell pre-owned items?
No! Some of our items are new with tags still attached! When we see a bargain we jump on it whether the items are new or gently used!
Where do you ship to & what are the shipping charges?
We ship to all states (excluding Alaska, Hawaii & APO/FPO addresses) within the US for a low flat rate charge of $7.99 per order! Orders of $59 or more qualify for Free shipping. We believe in keeping shipping costs to a minimum so we may recycle/reuse shipping boxes.
What is local pickup?
Local pick up is available for customers who reside in Newark, DE and the surrounding areas. If you select local pickup at checkout, please email us at [email protected] to arrange a time to pick up your order. All orders must be picked up within 7 days of purchase.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking information. You can also find your tracking information by going to the My Account tab and logging in.
I am not receiving my emails from BrynnZilla, what do I need to do?
Most likely the emails are going to your Spam/Junk folder. Please check those folders and if you still haven’t received them, please email us at [email protected].
What is your Return policy?
Due to the nature of our business, we can only issue store credit within 15 days of receiving your order. All clothing and accessories must be returned in the original purchased condition for store credit to be issued. Shipping charges will not be included in your store credit. Clearance, Take A Chance & Win It Bundles and Mystery Boxes are nonrefundable.
What is your Privacy policy?
We take security and privacy very seriously here at BrynnZilla. We do not sell or distribute your email address or any other personal information. All financial transactions are secured through our credit card processing system and are not available to us.
Still have questions? Email us at [email protected].
Legal Disclaimers
By using our website, whether to make purchases or view any content, you consent that you have read and agree to our Return policy, Privacy policy and the Terms and Conditions (FAQ page). BrynnZilla.com will not be liable for damages, injuries or any other incidents regarding the use of items purchased. Website content may not be used unless written permission is granted by Brynn’s MarketPlace, Inc. All rights reserved.